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    Graphical elements missing on the template
    • 10 May 2023
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    Graphical elements missing on the template

    • Updated on 10 May 2023
    • 1 Minute to read
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    Article summary

    Description:
    Sometimes it may happen that elements such as logos, icons, and other graphical content are missing on your screen.
    Overview of possible actions:
    1. Check the Dynamic media
    2. Check the Global variables
    3. Delete the Simplevue's storage folder when display shows incorrect fonts/partial images



    1. Check the Dynamic media

    A) Dynamic media tab

    1. Open the Dynamic media tab.
    2. Click on the dynamic media item responsible for the missing graphical elements on the template.

    B) Edit page 

    Check for missing graphics on the Edit page of the selected dynamic media item:


    1. Click the upload icon in the cell where  media is missing.
    2. Select the desired media from the Media library or Upload a new media from your local computer.
    3. Click the Save button.


    2. Check the Global variables

    A) Global variables tab
    Graphical elements may be disabled in the Global variables settings. To check these settings, perform the following steps:

    1. Open the Global variables tab.
    2. Click on the global variable item.
    B) Edit page


    1. Check the entries on the Edit page of the selected global variable item.

    3. Display shows incorrect fonts/partial images

    When the SimpleVue application starts, it always downloads all the elements from the server. Sometimes it may happen that, for a number of reasons (slow network read/write permissions), elements are not downloaded properly, such as fonts. In this case removing the "storage" folder on the controller may fix the problem:

    1. First close the Watchdog, and then close the SimpleVue application on the UPRD/controller.
    2. Go to "C:\ProgramData\Simpleway\Simplevue\" and delete the "storage" folder.
    3. Restart the controller.
    4. Wait for the SimpleVue application to start and let it download the content again.



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