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    nnounce - Firmware update
    • 29 May 2024
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    nnounce - Firmware update

    • Updated on 29 May 2024
    • 1 Minute to read
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    Article summary

    In this tutorial we will show you how to update the firmware of nnounce devices from your Simpleway Cloud CX instance, which allows you to update individual devices as well as many devices of the same type at once. You can also update the firmware of nnounce devices directly from their own configuration user interfaces.

    Topics covered:
    • Audio devices tab

    TUTORIAL STEPS:

    A) Audio devices tab

    1. Open the Audio devices tab.
    2. Select a nnounce device or multiple nnounce devices of the same type by selecting the appropriate checkboxes.
    3. Click the Update firmware button. A new Media library sub-window opens.

    Note: Firmware updates for individual devices are also available on the item detail. Click on the three-dots icon for the device. 
    B) Media library window

    1. Upload the firmware update file from your local computer to the Media library.
    2. Select the uploaded firmware update. A new Update firmware sub-window opens.
    C) Update firmware
    The Update firmware window displays information about the devices selected for the upgrade: Name, ID, IP address and current Firmware version, as well as the firmware version to which they are to be upgraded.

    1. Click the Update button. The firmware update initiation progress of all items will be displayed in a new sub-window.
    2. Click the OK button to close the Firmware update initiation result window after successful completion of the initiation. 

    Note: If the firmware update fails to initiate, you will be provided with an explanation of why it failed. If you are unable to troubleshoot the problem yourself, please contact our support team.
    D) When you hover over the upgrade version status in the VERSION (FIRMWARE) column of the device, you can get more information about the current upgrade phase. During the firmware update, the devices will reboot and temporarily become unavailable for a few minutes.

    E) The upgrade process is finished once the version number of the new firmware is displayed.


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