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    Display is not showing content
    • 10 May 2023
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    Display is not showing content

    • Updated on 10 May 2023
    • 1 Minute to read
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    Article summary

    Description:
    The controller is running SimpleVue, but is not showing content.
    Overview of possible actions:
    1. Check if the SimpleVue application is correctly configured
    2. Check for possible network / firewall issues


    1. Check if the SimpleVue application is correctly configured

    A) If SimpleVue is up and running but the the message Display Disconnected is shown
    1. Press F2 to view the configuration page.
    2. Check the settings, especially the server address and server port.
    Note: A green dot appears in the STATUS column on the Displays tab when the connection is successful.




    B) When SimpleVue is up and running but the message Display ConnectedNoConfig is shown
    1. In the OpsUI open the Displays tab.
    2. Click the New display button.
    3. Enter the Configuration ID code from the connected display (eg: "VUISYM") and click the Add button.
    Note: More information on content selection can be found in chapter Connect and configure DISPLAYS. 

    C) Assigning content to a display

    1. Select the desired content under the Content assignment section.
    2. Click the Save button.


    2. Check for possible network / firewall issues

    A) You are sure that the configuration of Simplevue application is correct, yet you don't see the controller on the Displays tab
    1. If an antivirus is installed on the controller with SimpleVue, check for firewall settings, especially if ports 443, 80 and 8080 are whitelisted.
    2. In a large IT environment please verify the network and/or firewall settings with your local IT / network team for possible port or socket blocking and proper VLAN settings.
    B) There are no obvious network / firewall issues and yet you don't see the controller on the Displays tab

    1. Access the web interface of the client by entering the address https://device-ip-address in your browser.
    2. Check the Display status and Vue logs for possible problems.

      Note: Investigating the logs requires deeper IT knowledge. But don't worry, Simpleway is always ready to help you.





    C) If there are no specific errors in the logs (e.g. cannot connect to URL)

    1. Close SimpleVue and delete "vue.config" from the folder: C:\ProgramData\Simpleway\Simplevue\configuration\
    2. Restart the controller.
    3. Make a new configuration of the SimpleVue application after the reboot by pressing F2 and filling the server address and Client id.


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