Welcome to Simpleway CX Knowledge Base

Explore the comprehensive documentation, including tutorials and troubleshooting guides for the Simpleway Customer CX platform

Release news: Airport CX release 7.15 is here!!

Feature highlights in release 7.15:

Zone picker redesign: The voice announcement zone selection interface has been completely redesigned with improved checkboxes, expand/collapse functionality, and search highlighting for better user experience. See our voice announcements tabs as Call forward tutorial

Icons for zones in TouchUIs: TouchUI zones now display helpful icons to improve user orientation and navigation.

Display power management - advanced scheduling options: new scheduling type has been added to the display power management system to cover all customer use cases for display scheduling. See Display power managment tutorial

Business rules enhancements: The business rule engine now includes improved context information for editing and detailed execution statistics for each rule.

Click-Through from Raptor Audio Devices tab to announce UI device: Users can now directly open and configure their announce devices from the cloud interface without switching between different interfaces.

Ateis IDA8C PA device supported:Full support has been added for the Ateis IDA8C public address device, including configuration and paging priority settings.

    Introducing the next generation audio platform and products

    We are proud to introduce our nnounce product range which is fully compatible with our Airport CX and Enterprise CX cloud products.

    Nnounce can give your cloud installation the perferct "sound" with out our:

    • audio integration platform - ionode4,
    • flexible and secure amplifier - ampnode4, ampnode4LS, wallnode,
    • microphone stations - micnode2, micnode aux and mini,
    • wall controller - controlnode2GV.

    Find out more on our nnounce website

    Transit CX solution for ground transportation is READY!

    We are expanding our Customer CX platform and we now offer a custom product also for ground transportation as train, bus, metro, travel hubs ... Synchronized solution for passenger voice announcements and digital displays system for LCD and LED.

    What can you expect:

    • Integration with GTFS trip data,
    • Trip route templates,
    • Trip editor for any changes or new trips,

    and many more features we have already in our Airport CX and Enteprise CX solutions.

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