VOICE introduction
- 09 Apr 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
VOICE introduction
- Updated on 09 Apr 2024
- 1 Minute to read
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
The Simpleway cloud VOICE module enables you to play voice announcements across your stations, or public transport network. The Simpleway system is able to communicate with many external systems, and field devices from various vendors to fulfill required use cases. Currently, the Simpleway CX system supports its nnounce platform and the QSC PA system.
The main goal of the integration with the PA (public address) system is to fulfill the following use cases:
- Play automated announcements,
- Deliver pre-recorded/scheduled/TTS announcement triggered by an operator,
- Provide the ability to schedule announcements,
- Unify fragmented infrastructure into one controlling system and user interface.
Your trip data will be integrated into your cloud instance so that you are able to play announcements including trip specific information. Trip data is managed in the Trip editor tab, and all trip-related assets are automatically retrieved from the integrated trip data feed and displayed in the respective tabs. You will be able to change your trip data so that your announcements are paged with correct information to your passengers in case of ad hoc changes, such as disruptions, delays, for example.
In the following tutorials, we will first cover how to set up the communication between Simpleway system and the PA system, and then how to setup the audio configuration of your Simpleway Cloud instance. Once the setup is complete, you will have several options on how to trigger announcement playback into your audio zones depending on the purpose:
| Announcement type | Triggered from location | Description |
|---|---|---|
| Trip-related announcements | Trip paging | Triggers flight-related announcements for selected arriving or departing flights. |
| Generic announcement | Paging tab | Non-flight related generic airport announcements. |
| Ad hoc announcement | Ad hoc announcements tab | Where the operator records the announcement through the computer's microphone or uses text to speech function. The announcement can then be immediately previewed and played back in the desired areas (zones). Optionally the transcript of your announcement can be shown on displays - Visual paging. |
| Scheduled announcement | Announcement scheduler tab | Automated playback of generic announcements according to the preset schedule. |
A generic announcement set is ready for you to play on the Paging tab but you also have the option to create and configure your own announcements in the Paging library. You can chose according to your preferencies or possibilities to create:
- Text-to speech announcements,
- Audio file upload,
- Microphone recording.
Using the Queue tab, you will be able to track the progress and history of all types of triggered announcements along with their configuration information.
Was this article helpful?