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    VOICE introduction
    • 09 Apr 2024
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    VOICE introduction

    • Updated on 09 Apr 2024
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    Article Summary

    The Simpleway cloud VOICE module enables you to play voice announcements across your premisses/campus/shop etc. by using a public address system. The Simpleway system is able to communicate with many external systems, and field devices from various vendors to fulfill required use cases. Currently, the Simpleway CX system supports supports its nnounce platform and the QSC PA system. 

    The main goal of the integration with the PA (public address) system is to fulfill the following use cases:

    • Play automated announcements,
    • Deliver pre-recorded/scheduled/TTS announcement triggered by an user,
    • Provide the ability to schedule announcements,
    • Unify fragmented infrastructure into one controlling system and user interface.

    You can use various pickers - time, location etc. to customize your announcements before playing. 

    In the following tutorials, we will first cover how to set up the communication between Simpleway system and the PA system, and then how to setup the audio configuration of your Simpleway Cloud instance. 

    Once the setup is complete, you will have several options on how to trigger announcement playback into your audio zones depending on the purpose:

    Announcement typeTriggered from locationDescription
    Generic announcementPaging tabGeneric announcement set.
    Ad hoc announcement
    		Ad hoc announcements tab
    		Where the user records the announcement through the computer's microphone or uses text to speech function. The announcement can then be immediately previewed and played back in the desired areas (zones). Optionally the transcript of your announcement can be shown on displays - Visual paging.
    Scheduled announcementAnnouncement scheduler tabAutomated playback of generic announcements according to the preset schedule.

    Our FlexUI enables you to cover any custom use case to address your audience via audio announcements.

    A generic announcement set is ready for you to play on the Paging tab but you also have the option to create and configure your own announcements in the Paging library. You can chose according to your preferencies or possibilities to create:

    • Text-to speech announcements,
    • Audio file upload,
    • Microphone recording.

    Using the Queue tab, you will be able to track the progress and history of all types of triggered announcements along with their configuration information.

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