Play Baggage Claim Announcements in BaggageUI

BaggageUI is a web app for baggage-claim staff, such as claim-area supervisors. It gives them a manual way to trigger announcements in the baggage hall and direct passengers to the correct baggage-claim belt. Besides flight-related announcements, it also plays general, non-flight ones, all multilingual.

Demo access: reach BaggageUI at https://[your instance access URL]/baggage, for example https://air-tyx5.simpleway.cloud/baggage.

Topics covered:

BaggageUI

Main BaggageUI screen:

TUTORIAL STEPS:

A) Login Enter the numerical PIN code by touching the respective numbers on the screen. Tap on the OK button. Note: You can use the other login methods listed on the right side of the login page.
B) Main BaggageUI screen Select the zones to which you want to transmit announcements. The button turns blue for the selected zone and white for the unselected ones. Tap the Languages tile if you want to add or remove specific languages used in announcement playback. The list of already selected languages is displayed at the bottom of the screen. Optional: Tap the Belt tile to assign or unassign specific belts. A new Change belt window opens.	Note: If you do not see flight records in the BaggageUI, you should be aware that flight records appear at the estimated time of flight arrival and disappear 60 minutes after that.
Optional: Change belt window Tap the Clear button to clear all assigned belts if required. Tap the Belt tiles to assign specific belts. Confirm the changes made and return to the main BaggageUI screen. Note: To cancel the changes made close the Change belt window by tapping the "X" in the upper right corner.
C) Click the Arrival, Delay, or Change button to preselect the appropriate announcement for playback. Note: To play non-flight related general announcements use the General announcements category tile.
D) Play selected baggage announcement Depending on the button you clicked on the home page, the corresponding announcement will be selected for playback in the announcement triggering page. In this example, the Arrival button was clicked, which resulted in the Arrival announcement being preselected. Tap the Play button.
E) Playback process After pressing the Play button a playback sub-window will open: it will display the announcement content in all selected languages in the preset order. The currently playing language will be highlighted and its duration displayed. during the playback of an announcement you can stop playback immediately or after the current language is played using the relative Stop buttons.	you may also minimize the playback sub-window, allowing you to navigate the BaggageUI, for example, to prepare the next announcement for playback. Active zones transmitting announcements are highlighted with a red button. Note: "Local demo" zones that are preconfigured to play to your client speakers for preview purposes are not highlighted with a red button when transmitting announcements.
F) If you collapse the playback panel, you can select and prepare the next announcement that you want to play after the previous one has finished playing. Until then, the Play button will be disabled. Return to the UI's homepage with the Home button to play further announcements.
G) General announcements To navigate through subcategories use the arrows on both sides of the navigation panel. By clicking on the arrows, the user is navigated to the previous (left arrow) or next subcategory (right arrow). The left arrow works as a back button to return to the previous level of the category structure when the first subcategory is selected.
Optional: Filter flight list by airlines Tap the Filter tile on the main BaggageUI screen. Tap the tile of the airline by which you want to filter the flight list Confirm the changes made. Note: To cancel the changes made close the Airline filter window by tapping the "X" in the upper right corner.

FAQ

What is BaggageUI?

BaggageUI is a web app for baggage claim staff, such as claim area supervisors. They use it to play announcements in the baggage hall and direct passengers to the correct belt, in several languages. Learn more about automated flight announcements.

How do I open BaggageUI?

Add /baggage to the access URL of your instance. Then log in with your PIN code or with one of the other login methods on the login page.

Why do I not see a flight in BaggageUI?

A flight appears at its estimated arrival time and disappears 60 minutes after it.

How do I assign a belt to a flight?

Tap the Belt tile to open the Change belt window, tap the belts you want and confirm. Baggage handlers can also assign belts in TugmanUI. See TugmanUI baggage handling process.

Which announcements can I play in BaggageUI?

For flights, use the Arrival, Delay or Change buttons. For announcements that are not about a flight, use the General announcements category tile. See Play GENERIC announcements.

How do I choose the announcement languages?

Tap the Languages tile to add or remove languages. The selected languages are listed at the bottom of the screen.

Can I filter the flight list by airline?

Yes. Tap the Filter tile on the main screen, tap the airline you want and confirm.

Can I prepare the next announcement while one is playing?

Yes. Minimize the playback window and select the next announcement. The Play button stays disabled until the current announcement has finished.

How do I know which zones are playing an announcement?

Zones that are playing an announcement show a red button. Local demo zones, which play through your own computer speakers, are not highlighted.

Can our baggage staff try BaggageUI with our own flights?

Yes. The free 14-day trial gives you full access to Airport CX with real AODB integration for your airport, so your staff can try BaggageUI with your own flights. You can request a trial on our website.

BaggageUI - baggage announcements

FAQ