- 09 Apr 2024
- 3 Minutes to read
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Announcement history
- Updated on 09 Apr 2024
- 3 Minutes to read
- Print
- PDF
Detailed information about all triggered announcements can be found in the announcement history of the system on the Queue tab. Each row in the Queue tab list represents a user-run announcement or a system-run scheduled announcement. The Queue tab allows you to perform various actions on the announcement list, such as filtering and sorting, as well as specific actions on announcement items, such as downloading or replaying an announcement or stopping its playback.
Filter and sort functions
Announcements can be filtered and sorted across all existing table categories by clicking on the filter and sort icons next to each column header:
Icon | Function | Description |
Filter | Filters the announcement list by selected elements within the selected category (column name). | |
Sort | Sorts the announcement list by selected category (column name) in ascending or descending order. |
Announcement states description
Each announcement in the list will have one of the following states under the STATE column:
State | Description |
DONE | Announcement was successfully played in accordance with trigger into selected zones and in selected languages. |
FAILED | Announcement could not be played due to technical issues. See Audio configuration tutorials for troubleshooting. |
PROCESSING | During announcement transmission this status is visible in "Queue" tab. |
WAITING | Announcement was not played yet as announcements triggered earlier or with higher priority are in the queue before this announcement. The announcement will be played once the announcements before in line are finished. |
CANCELLED | Announcement was stopped/cancelled on the decision of the user. |
INTERRUPTED | Announcement was interrupted by higher priority announcement. Note: Only used when more than one paging priority is configured. |
EXPIRED | Announcements waiting in the queue for more than 15 minutes (default configuration) due to busy zone/s are outdated and will not be played anymore. |
Action buttons
Action buttons are located at the bottom of the page. The red buttons stop playback of waiting or partially played announcements and are only available when a selected announcement item is in the PROCESSING or the WAITING state.
Button | Description |
Replay | Replays the selected announcement with the same configuration. |
Download | Downloads the selected announcement as an mp3 file to your working station. |
Detail | Opens a new detail window with information about the queue item. |
Stop immediately | Stops the playback of the announcement that has already started playing and is in a processing state. |
Stop after playing the language | An announcement that has already started playing in the selected zones will be stopped when the current transmitted language ends. |
- Queue tab
TUTORIAL STEPS:
A) Announcement history in the Queue tab. In the Queue tab, you can find all triggered announcements with their status:
Note: By default, the announcement list is sorted in descending order by the date and time of announcement playback (by column header "CREATED"). | |
B) Action buttons during announcement processing or waiting states
| Note: When the announcement playback is stopped its state changes to "Cancelled". |
C) Action buttons - Replay and Download
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D) Action buttons - Detail
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E) Filter and sort functions
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