---
title: "Play Boarding Gate Announcements in GateUI – Airport CX"
slug: "gateui-boarding-process-air"
description: "Trigger boarding, delay, cancellation, and gate change announcements for the flight assigned to your gate."
status: "update"
updated: 2026-09-30T08:40:17Z
published: 2026-09-30T08:40:17Z
canonical: "docs.simpleway.cloud/gateui-boarding-process-air"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.simpleway.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# GateUI - boarding process announcements

GateUI is a web app for gate and transfer-desk staff to **play [flight-specific announcements](https://simpleway.global/airports/voice-announcement-system/automated-flight-announcements) at the gate**. Each user sees only the gate they are working, so they can trigger multilingual, text-to-speech announcements for the flights assigned to it, with current details every time. GateUI can also play general, [**non-flight announcements**](https://simpleway.global/airports/voice-announcement-system/operational-announcements).

The UI guides you through the boarding sequence: trigger each announcement as boarding progresses, and if something changes, **play a Delay, Cancel, or Gate change announcement**.

**Important:** you can customize GateUI with announcements that follow your own boarding process, such as boarding per row, boarding class, or a specific airline announcement.

**Demo access:** reach GateUI at https://[your instance access URL]/gate/demo, for example https://air-tyx5.simpleway.cloud/gate/demo. To see flight data, set the Gate asset value that matches the flight in the UI configuration (see [Configure GateUI](/v1/docs/configure-gateui-air)).

Topics covered:

- GateUI

**Main GateUI screen:**

![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide22(1).jpg)

---

**TUTORIAL STEPS:**

| A) **Login** 1. Enter the numerical PIN code by touching the respective numbers on the screen. 2. Tap the *OK* button. **Note**: You can use the other login methods listed on the right side of the login page. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide1(189).JPG) |
| --- | --- |
| B) **Main GateUI screen** 1. Select the *zones* to which you want to transmit announcements. The button turns **blue** for the selected *zone* and **white** for the unselected ones. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide15.jpg)**Note**: If you do not see a flight assigned to the GateUI, you should know that flight assignment is based on a preset configuration: - the flight appears 90 minutes before the estimated departure time and disappears 10 minutes after the estimated departure time. - manual flight change can be performed, see step F). - the *Gate* number is preconfigured by the administrator and you may need to verify that it is matching your physical location, as this is affecting the correctness of the flight information in the triggered announcements. |
| C) **Boarding process** 1. Tap the *Boarding* category tile. **Note**: To play **flight related** announcements use the *Boarding*, *Delay*, *Cancel*, and *Gate Change* category tiles. To play **non-flight related** general announcements use the *General announcements* category tile. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide16.jpg) |
| D) **Playing selected announcement** 1. Select a *stage* of the boarding process or navigate through *stages* by using the Back and Forward arrows on both sides of the navigation panel. 2. Select an *announcement* from the selected *stage*. 3. Tap the *Play* button. **Note**: By clicking on the arrows, the user is navigated to the previous (left arrow) or next subcategory (right arrow). The left arrow works as a *back* button to return to the previous level of the category structure when the first subcategory is selected. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide21.jpg) |
| E) **Playback process** After pressing the *Play* button a playback sub-window will open: - it will display the announcement content in all selected languages in the preset order. The currently playing language will be highlighted and its duration displayed. - during the playback of an announcement you can **stop playback immediately** or after the current language is played using the relative *Stop* buttons. - you may also **minimize the playback sub-window**, allowing you to navigate the GateUI, for example, to prepare the next announcement for playback. - active zones transmitting announcements are highlighted with a red button. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide19.jpg)**Note**: "Local demo" zones that are preconfigured to play to your client speakers for preview purposes are not highlighted with a red button when transmitting announcements. |
| F) **Menu - additional features** - *Cog button**:* this button allows you to change the UI language. - *Change flight**:* this button allows you to switch the assigned flight on the gate. - *Change remark:* by using this button you can add a preconfigured flight remark to the assigned flight or manually enter a text remark. - *Change display status:* this feature enables to change of information shown on gate information displays. They enable for example to change Boarding classes or any other relevant information if configured on the display templates. - *Logout:* Log out the user from the GateUI. | ![](https://cdn.document360.io/a3e67867-6316-451b-94ad-ec727ac9102a/Images/Documentation/Slide20.jpg) |

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